To achieve the CHC52021 – Diploma of Community Services, students must successfully complete 20 units of competency, comprising 12 core units and 8 elective units. This qualification is designed to equip students with advanced knowledge and practical skills to support individuals and communities through effective service delivery, advocacy, and case management.

Core Units (12)

• CHCCCS004 – Assess co-existing needs

• CHCCCS007 – Develop and implement service programs

• CHCCCS019 – Recognise and respond to crisis situations

• CHCCSM013 – Facilitate and review case management

• CHCDEV005 – Analyse impacts of sociological factors on people in community work and services

• CHCDFV001 – Recognise and respond appropriately to domestic and family violence

• CHCDIV001 – Work with diverse people

• CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety

• CHCMGT005 – Facilitate workplace debriefing and support processes

• CHCPRP003 – Reflect on and improve own professional practice

• HLTWHS003 – Maintain work health and safety

• CHCLEG003 – Manage legal and ethical compliance

Elective Units (8)

Electives are selected to meet current industry needs and enhance employability outcomes.

• CHCADV002 – Provide advocacy and representation services

• CHCCOM003 – Develop workplace communication strategies

• CHCCSL001 – Establish and confirm the counselling relationship

• CHCCSL002 – Apply specialist interpersonal and counselling interview skills

• CHCDIS017 – Facilitate community participation and social inclusion

• CHCDIV003 – Manage and promote diversity

• CHCMHS001 – Work with people with mental health issues

• CHCMHS004 – Work collaboratively with the care network and other services

Note: Elective units are subject to change based on industry demand and regulatory requirements to ensure the course remains current and relevant.

Entry Requirements

Academic Entry:
Applicants must have completed Australian Year 11 or an equivalent level of schooling, or hold a Certificate III or higher qualification from an Australian educational institution.

Work Placement Capability:
Applicants must be able to undertake work placements at two of the following settings: aged care, home and community care, disability care, or community service organisations.

Additional Requirements:
Some applicants may be required to complete a Language, Literacy and Numeracy (LLN) assessment or attend an enrolment interview prior to acceptance.

Minimum Age:
Applicants must be at least 18 years of age at the commencement of the course.

English Language Proficiency:
Overseas students whose first language is not English must provide evidence of English proficiency with an overall IELTS score of 6.0 or equivalent, or successfully pass Abbey College Australia’s English proficiency assessment.

Career Opportunities

Graduates of the CHC52021 – Diploma of Community Services, with relevant work experience, may pursue employment in a variety of roles within the community services sector, including but not limited to:

• Aboriginal Housing Worker

• Community Development Worker (Social Housing)

• Assistant Community Services Worker

• Support Facilitator (Disability)

• Support Facilitator (Community Services)

• Community Housing Worker

• Family Support Worker

• Community Access Coordinator

• Youth Housing Support Worker

• Housing Manager

• Welfare Support Worker

• Case Coordinator (Disability)

• Housing Assistant

• Community Housing Resources Worker

• Family Services Coordinator

• Community Worker

• Community Services Coordinator

• Case Coordinator (Community Services)

• Aboriginal Neighbourhood House Coordinator

• Community Program Coordinator

For further information on employment prospects related to this qualification, please visit:
https://www.myskills.gov.au/courses/details?Code=CHC43121

Internship / Work Placements

This qualification requires the completion of 400 hours of supervised work placement to provide practical, hands-on experience in real-world community service settings.